Shipping policy

Shipping is free, on every order, always

There is no minimum spend, no threshold to reach and nothing calculated at checkout. The price you see is the price you pay.

Where we ship

We ship worldwide.

How long it takes

Orders are processed in 1 to 3 business days. Delivery then takes 8 to 15 business days for most destinations. Processing and delivery are separate clocks, so please allow for both.

Orders placed on weekends and public holidays begin processing on the next business day. Peak periods and customs delays can add time, and we will tell you if we know your order is running late.

Where your order ships from

Our products ship from our fulfilment partners' warehouses, most of which are overseas. This is why delivery takes longer than a domestic parcel, and it is also why we can keep shipping free.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take a few days to begin updating after dispatch, which is normal and does not mean anything is wrong.

Customs, duties and taxes

Most orders arrive with nothing further to pay. Some countries do charge import duty or tax on parcels arriving from overseas, and where they do, that charge is set by your government and is the responsibility of the person receiving the parcel. We cannot predict, control or refund it.

Wrong address

Please check your delivery address at checkout. If a parcel is delivered to the address you supplied we cannot recover it. If you spot a mistake, contact us immediately and we will correct it if the order has not yet been dispatched.

Missing parcels

If tracking shows no movement for 10 business days, contact us and we will look into it. If your order has not arrived within 30 days of the date we gave you, you may cancel it and we will resend the order or refund you in full, whichever you prefer.

Questions

Email support@broadleafsupply.com and we will reply within 2 business days.