Refund policy

We want you to be happy with your order. If something is wrong with it, we will make it right.

Your legal rights come first

This policy is in addition to your rights under consumer protection law, not instead of them. Consumer protection law where you live may give you a legal warranty that a product must be fit for its purpose and last a reasonable length of time, and nothing on this page reduces that. If you are in the European Union, you have a statutory right to withdraw from your order within 14 days of delivery, and nothing on this page reduces that either.

If the item is faulty, damaged or not what you ordered

Email support@broadleafsupply.com within 30 days of delivery with your order number and a photo. We will replace it or refund you in full, whichever you prefer, and you keep the item. There is nothing to send back and nothing to pay. We reply within 2 business days.

If you changed your mind

We accept change-of-mind returns within 14 days of delivery. If you added Extended returns to your order at checkout, you have 30 days instead.

Please read this before you order. Our products ship from our fulfilment partners' warehouses, most of which are overseas, and a change-of-mind return has to go back there at your own cost. That postage usually costs more than the item is worth, so in practice it is rarely worth doing.

We would much rather you got it right first time. Where a product comes in sizes or variations, please check the details on the product page before ordering, and if you are unsure, email us first and we will help you choose.

If you have ordered the wrong option, contact us anyway. We will do what we can.

What is not covered

Items damaged after delivery, and change-of-mind requests made more than 14 days after delivery, or more than 30 days if you added Extended returns. Faults are covered for 30 days either way.

If your order is late or never arrives

If we have not delivered your order within 30 days of the date we gave you, you may cancel it and we will refund you in full. If tracking stops updating for 10 business days, contact us sooner and we will look into it.

Cancelling an order

Orders can be cancelled for a full refund any time before they are dispatched.